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DLHOnline Terms & Conditions

Making a purchase could not be easier. Please browse our online catalogue for the products you require. And, having found an item or items that you wish to buy, please read our delivery information panel, and if acceptable, select ‘Add to Cart’. After you have finished your selection, you can continue shopping or continue through the shopping basket process and you will be asked for a few details that we will need to be able to satisfy the order. In the payment section of the shopping cart you can select a method of payment.

Use our quotation service for UK post codes that are outside of our standard delivery zone i.e. IV, KW, PA, AB, HS, BT, TR, P030-42, IM, JE, GY, TR21-25 and all overseas customers where delivery charges need to be quoted or where delivery time is critical. We will provide you a quotation with our best prices and delivery costs, plus relevant terms (See T & C's) and despatch times. You will be invited to continue through to purchase, ask for a re-quote or to decline.

Special Products which are offered as ‘Add to Quote’ only are generally pre-order, made to order or have variable costs due to currency changes or may be on extended delivery (See returns policy) – Please select the product you wish to purchase through our online quotation service and we will quote accordingly with our best prices and delivery costs (Quotation prices valid 30 days), plus terms and despatch times (Despatch times are valid on the day of quotation and may vary if you do not order immediately). On receipt of our quotation you will be invited to continue through to purchase, ask for a re-quote or decline

Buying from within the UK

Sagepay provides our secure online credit card and debit card payment. We accept Visa, Visa Electron, Mastercard, UK Maestro, Solo and Visa Debit or pay with Paypal. You may also submit your credit card information via phone, fax, letter or over the Internet. Alternatively, you can request a Pro-forma invoice for cheque or BACS payments.


Credit Card Security

All credit card numbers are encrypted in the payment gateway software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Buying from outside the UK

If you are shopping from outside the UK, you can place your order through the ‘Add to Quote’ process or contact us on 00 44 161 1990 or by email for shipping costs for adding to the transaction total. Please note we do NOT accept payment via credit or debit card for international orders. All international orders are to be paid for in full prior to despatch via Bank Transfer (BACS). No other forms of payment can be accepted.

We reserve the right to decline to quote export enquiries. For more information and or an export quotation, please contact our sales team.

Shipping And Handling

Delivery charges will be shown in the shopping cart - Some parts of Scotland and off-shore islands and overseas customers may incur extra delivery charges other than that stated. We will always advise the cost before delivery. For some selected products our prices include FREE packing and delivery to the UK mainland only. Please use our online Post Code checker.


Delivery Schedule

Most ‘Add to Cart’ goods will be delivered within 2/3 working days of receipt of order dependant on stock levels at the time of ordering. (Orders placed after 16.30 Monday to Thursday and after 14.30 on Fridays will not be processed until the next working day) Pre-order and made to order products (See terms and conditions) can be on longer delivery. If time critical, please use our ‘Add to Quote’ option for clarification or call our sales team on: 0161 223 1990 or by email: We will always endeavour to let you have a delivery date, where possible

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should contact us


Products status designation:-

  • Standard Products – Off-the-shelf available to purchase on line i.e. ‘Add to Cart’ and with ‘Add to Quote’ options.
  • Special Order - Non-standard, pre-order, specifically sourced or custom-made products – Available to quotation only i.e. ‘Add to Quote’ is only option for purchase. For further information refer to our Returns and Cancellations Policy

Returns - Standard Products

  • All returns MUST be made within 14 days of receipt of goods
  • If you wish to return an item for any reason except being faulty or we have sent the wrong goods we will only accept items that are on our current stock list. Any products that has been specially made to your specification see next - Returns - Non-standard clause below.
  • If your goods are delivered damaged we will replace them or make a refund providing that the goods have not been used. If the goods have been used they will be deemed fit for purpose and we reserve the right not to replace or make a refund.
  • If your goods are delivered damaged we reserve the right to collect the damaged goods from the delivery address stated on your order.
  • If the goods are to be collected this may be on a different day to any replacement goods being delivered.
  • If you wish to return an item to us please contact Customer Services on 0161 223 1990 or on BEFORE returning any item, who will discuss this with you.

Returns - Non-standard (Quote only pre-order or custom-made products)

  • We are sorry but we cannot accept returns or provide refunds of special pre-order, non-standard or custom-made products i.e. Special order where goods have been specifically sourced, material has to be specifically cut to size, adapted to your requirements, custom made to your measurements or that have been made to your design. Some UK sourced items may, in exceptional circumstances, be eligible for partial refunds. Please contact our sales team for clarification on 0161 223 1990 or email prior to placing an order.
  • We will do our very best to make sure your special order is correct but as part of the process we also ask you to check the quotation we send to you. Please make sure that you are satisfied that all specifications and dimensions are correct prior to processing your order. We cannot be held responsible if you do not inform us immediately of any changes required prior to us placing any special orders with our suppliers or commencing production.
  • If your special order goods are delivered damaged we will arrange to effect repairs or replace them. If the goods have been used they will be deemed fit for purpose and we reserve the right not to repair or replace without additional costs.
  • If your goods are delivered damaged we reserve the right to collect the damaged goods from the UK mainland delivery address stated on your order. All other locations subject to consultation.
  • If the damaged special order goods are to be collected this may be on a different day to any repaired or replacement goods being delivered.
  • If special order goods are received damaged, please contact our Customer Services on 0161 223 1990 or by email: BEFORE returning any item.


Manufacturers parts and labour warrantee conditions apply. (UK mainland only). Please contact us for clarification.


Reaching Us If you need to reach us, please email us on, alternatively, you can call on 0161 223 1990 (International +44 0161 223 1999 or fax us on 0161 223 6767 or write to us at Dale Lifting and Handling, Kelbrook Road, Parkhouse Street Industrial Estate, Manchester M11 2QA United Kingdom

Privacy Policy

Dale Lifting and Handling do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Website Terms and Conditions of Use



The website is operated by: Dale Lifting and Handling Specialists – Division of Dale & Co. (Ancoats) Ltd, 2 Kelbrook Road, Parkhouse Street Industrial Estate, Manchester M11 2QA United Kingdom - Phone: 0161 223 1990 - Fax: 0161 223 6767 - Email:

Our contact details are as follows: Trading address: Dale Lifting and Handling 2 Kelbrook Road Parkhouse Street Industrial Estate Manchester M11 2QA United Kingdom Phone: 0161 223 1990 Fax: 0161 223 6767 Email:


1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. 2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.


3.1 Our prices are shown exclusive of VAT. 3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. 3.3 Our prices are reviewed periodically.


If you wish to cancel your order A) You can notify us before we have despatched the goods to you; or B) Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below. 4.2 You can return goods purchased online from us for any reason. You have 14 calendar days to notify us, of an item to be returned, from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Any items must be returned to us within 30 days of receipt. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Whilst delivery charges for goods purchase online through our shopping cart will be refunded, the costs of returning goods to us shall be borne by you. All returns should be notified to us prior to return:- By telephone: 0161 223 1990 By fax: 0161 223 6767 By email:


4.3 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Items Not Eligible for a full refund

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - A) In the event that the product has been used B) Items quoted (Not purchased on line) and supplied that have been specially manufactured, assembled or customised to your specific requirements. Any special work items cancelled or returned after any work is started will incur a handling charge (Varies subject to item, please contact us for clarification). Special Items delivered and subsequently returned will be subject to full transport charges and these charges will be deducted from your purchase payment. The provisions of this clause 4.4 do not affect your statutory rights.


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies. 5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 5.4 Any rights not expressly granted in these terms are reserved.


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1 Other than personally identifiable information, which is covered under the Privacy Policy privacy_policy.htm any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 7.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 7.3 You may not misuse the Website (including, without limitation, by hacking). 7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the Dale Lifting and Handling logo; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Dale Lifting and Handling trade marks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate. 8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1 To register with you must be over eighteen years of age. 9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. 9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. 11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. 12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions 13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. 13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.